FREQUENTLY ASKED QUESTIONS
Have a specific question or need further details not displayed here? Please utilize our Online Contact Form.
Gaming
Do you have...? (specific name of game)
We are always bringing new exciting games to you. Please visit our gaming section for information on games currently available. If you have questions regarding a specific game, please visit our contact us page and we will happily answer your gaming questions.
How do I obtain a win/loss statement?
We currently do not have an automated identity verification system online. For your security, please use our contact us page to request a win/loss statement.
What are rules for...promotions, poker table games, etc.?
To maintain our World of excitement, we are constantly developing new games and promotions. For more information please visit our gaming section or contact us page to request specific rules and regulation on your game or promotion of choice.
What forms of ID do you need for a Jackpot payout?
In order to collect a jackpot payout, you must present a valid Government issued photo ID, such as a driver's license, passport, military ID or alien registration.
What is the process for paying out Jackpots?
Payouts for any jackpot up to $20,000 are handled through our gaming floor Hosts and paid immediately. If your jackpot exceeds $20,000, you will receive the remaining portion of your winnings in the form of a check within 7 to 10 business days.
Promotions
Do I have to use the WinStar Club Passport Card to be entered into Promotions?
Yes, all promotions require you to be a WinStar Club Passport Card member.
Do I use my Passport Card when playing the EG Tournaments?
No, you do not have to use your Passport Card when playing in the EG Tournaments.
Do the Promotions require you to be present to win?
Yes, all promotions require you to be present to win.
How do I receive special offers through mail or email?
The benefits of your WinStar Club Passport Card account extend to promotional mailings, direct mail and email offers, based on your level of play, as well as discounted or complimentary rooms. Use your card every time you play to enjoy maximum rewards.
How long do promotions last?
Our standing promotions, Guys Night and Ladies Night is from 6pm to 11pm. On Wednesday’s, our Dig In and Cash Out promotion is from 10am to 2pm. Our special promotions vary; special promotions can last as long as 8 weeks.
How much does it cost to be in the EG Tournaments?
It costs $20 per round to participate in the EG Tournaments
How will I know if I am a winner in Guys Night, Ladies Night and/or Dig In & Cash Out?
A Promotions Associate will come to you at your machine if you are a winner in Guys Night, Ladies Night, and/or Dig In & Cash Out.
Is there an amount of entries you can earn per day?
No, there is not a limit on entries.
What are points and how do they work?
Earn points by using your WinStar Club Passport Card whenever you play any Electronic Game. Earning points will allow you to earn entries into our promotions. WinStar World Casino Rewards are quick, easy and accumulate quickly!
What do I need to do to receive my $20?
With the first 2 points you earn on your WinStar Club Passport Card you will receive $20 in Rewards on your card.
Where is Senior Breakfast located?
Senior Breakfast is located in the Bingo Hall at the south end of WinStar World Casino.
Dining
Do I need reservations to your restaurants?
Here at Winstar World Casino, we have excellent choices in dining. If you would like to make a reservation, you may do so in person. We are also working hard to provide our customers with new options including an online reservation capability in the near future. Bon Appétit!